Privacy Policy
Last updated: March 5, 2026
Introduction
This privacy policy describes how Sagarzazu Agency (hereinafter "we") collects, uses, and protects your personal data in connection with the website majordom.ch and the Majordom service.
Data Controller
Sagarzazu Agency Switzerland Email: legal@sagarzazu.ch
Data Collected
We collect the following data: - Browsing data: IP address, browser type, pages visited, site interactions (via PostHog, hosted in the EU). - Voice demo data: audio recordings and transcriptions of conversations with the AI agent, processed by our provider ElevenLabs. - Contact data: name, email, and message if you use our contact form.
Purpose of Processing
Your data is processed for: - Ensuring the technical operation of the website. - Providing the interactive voice AI agent demonstration. - Responding to your contact requests. - Improving our services.
Legal Basis
The processing of your data is based on: - Your consent (voice demo, cookies). - Our legitimate interest (website operation, service improvement). - Performance of a contract or pre-contractual measures (contact requests).
Third-Party Sharing
We share your data only with providers necessary for the operation of the service: - ElevenLabs Inc. (United States): processing of voice conversations for the demonstration. This transfer to the United States is governed by appropriate contractual safeguards. - PostHog (European Union): anonymous website usage analytics. We never sell your personal data.
Hosting
The website and data are hosted within the European Union, ensuring a level of protection compliant with the GDPR.
Data Retention
- Browsing data: 12 months maximum. - Voice demo recordings: in accordance with ElevenLabs' retention policy. - Contact data: 24 months after the last exchange.
Your Rights
Under the GDPR and Swiss DPA, you have the following rights: - Right of access to your personal data. - Right to rectification of inaccurate data. - Right to erasure of your data. - Right to restriction of processing. - Right to data portability. - Right to object to processing. To exercise these rights, contact us at legal@sagarzazu.ch.
Cookies
This site uses only essential cookies necessary for the operation of the service (language preferences, cookie consent) as well as anonymous analytics cookies via PostHog (hosted in the EU). No advertising cookies are used.
Changes
We reserve the right to modify this privacy policy at any time. The date of the last update is indicated at the top of this page.
Contact
For any questions regarding the protection of your data: Sagarzazu Agency Email: legal@sagarzazu.ch